Frequently Asked Questions

The Complete Guide to Taking a Webinar
Below we review the most common questions and answers we regularly receive about taking a Continuing Education webinar for Insurance Producers and licensed Financial Professionals.

A reliable internet connection and a way to hear the instructor. This can come in one of two forms, speakers from your computer or by using your phone to call in.

The day before the scheduled webinar, Community Educators will send you an email in the afternoon. (The class is open for registrations until noon the day before the scheduled webinar.) In this email we will give you a link to the webinar class via WebEx by Cisco. 

When you are ready to log in to the webinar, which opens roughly 30 minutes before the webinar starts, you will click on the link and enter the webinar room.

Once in the webinar room, WebEx will prompt you to connect your audio – either by using “your computer” or by “calling in on your phone”. It will default to “your computer”. 

Once you connect your audio, you will hear either background music or see a music video. 

If you don’t hear sound right away, be patient, sometimes it takes a few minutes for the sound to connect.

No, we will not be utilizing the video feature.

If you get bumped out of the room because of internet issues, loss of power or for any other reason, try logging back in as soon as possible. When you are back in the room, let the office know via “chat” what happened.

The chat feature is a way to communicate with the instructor and/or the home office in times of technical issues. It can be found in the lower right-hand corner of the PowerPoint screen. 

To open the chat feature:

  1. Click on the “<” icon next to the word “chat”. It will open the chat.  
  2. Click on the drop-down and select “All Panelists”. 

This is the ONLY drop-down you will need for the entire webinar.

Only the instructor and the home office staff will be able to see your chat answers.

At the appropriate time, the instructor will open the poll feature and ask you to answer it. Once you answer the question, it is necessary to select “SUBMIT” under the poll question.

If the polling feature is not available to use via your device, chat your answer in the chat box and chat the name of the device you are using.

 Per insurance division rules: You must answer all poll questions and keep your attention to ONLY the webinar to receive credit. Failure to do this could result in you NOT receiving credit for the webinar taken.

We will submit your credits to your respective state the next day by noon. Once the credits are reported, you will receive a certificate of completion from Community Educators for your records. If you don’t receive your certificate in your inbox, please check your SPAM/JUNK email folder before calling the office.

You may “chat” by using ALL PANELISTS or you may call the office at (800) 747-7574 at a normal break time.